Privacy Policy

ReviewReply.ai — Last updated: March 20, 2026

1. Overview

ReviewReply.ai ("we", "our", or "the Service") is a web tool that generates professional responses to customer reviews. We are committed to protecting your privacy.

2. Data We Collect

• Review text: When you generate a response, the review text you paste is sent to our API for processing. This data is not stored after the response is returned.
• IP address: Used solely for rate-limiting free-tier usage. Not stored beyond the current day.
• Account email (paid plans): If you subscribe to a paid plan, we store your email address and subscription status via Stripe.

3. Data We Do NOT Collect

• Browsing history or any data beyond what you explicitly paste
• Personal identifiable information (name, address, phone)
• Cookies or tracking pixels

4. How We Use Data

Review text is processed in real time to generate response suggestions and is immediately discarded. We do not sell, share, or use your data for advertising or profiling.

5. Third-Party Services

• Anthropic: Review text is sent to Anthropic's API to generate responses. See Anthropic's Privacy Policy.
• Stripe: Payment processing for paid plans. See Stripe's Privacy Policy.

6. Data Retention

Review text is not retained. IP-based rate limit counters reset daily. Account information is retained while your subscription is active and deleted upon request.

7. Your Rights

You may request deletion of your account and associated data at any time. We will action requests within 30 days.

8. Security

All data in transit is encrypted via HTTPS/TLS. We do not store review content on our servers.

9. Changes to This Policy

We may update this policy occasionally. The "Last updated" date above will reflect any changes.

10. Contact

Questions? Reach us via the contact form on our website.